Your Cozimal has a USB-powered heating element built right inside the plush. Plug it into any USB port — a wall adapter, laptop, or power bank — and it warms up in just a few minutes. No microwave needed.

Yes! Every Cozimal has a built-in auto-off timer, so you don't have to worry about falling asleep with it on. It shuts itself off automatically — safe, easy, and stress-free.

It reaches a gentle, therapeutic warmth — warm enough to ease cramps, sore muscles, and tension, but not uncomfortable. Think cozy blanket warmth, not a heating pad on max.

It works with standard USB-A ports — the same ones on your charger, laptop, or power bank. Pair it with a portable power bank for untethered warmth on the go.

The USB cord should be unplugged and removed before washing. The plush exterior can be spot-cleaned or hand-washed gently with mild soap. Do not machine wash or submerge the heating unit. Let it air dry completely before use.

Most orders arrive within 7–15 business days. You'll receive a tracking number by email once your order ships.

We currently ship to the United States. International shipping may be available in the future — follow us on socials to be the first to know!

Yes! Once your order ships, you'll get a tracking number via email. If you haven't received tracking info within 5 business days, reach out and we'll look into it.

We process orders quickly, but email us within 12 hours of placing your order and we'll do our best. Once it's shipped, we're unable to cancel or redirect it.

Take a photo and email it to us within 7 days of delivery. We'll send a replacement at no cost to you, no questions asked.

We accept returns on unused, unwashed items within 14 days of delivery. Customers cover return shipping. Refunds are issued within 5–7 business days of receiving the item.