Returns & Terms

Returns & Refunds

We've Got You
Covered 🐾

We want you to love your Cozimal. If something isn't right, here's exactly how we'll make it better.

📅
14 Days
Return window from delivery
💸
Full Refund
On eligible returns
📬
24hr Reply
We respond fast
🔄
Free Replace
If your item arrives damaged

📦 Return Policy

We accept returns on unused, unwashed items in original condition within 14 days of delivery. If your Cozimal hasn't been used and is in the same condition it arrived in, you're covered.

Customers are responsible for the cost of return shipping. Once we receive and inspect the item, we'll process your refund within 5–7 business days back to your original payment method.

Please note: Items that have been used, washed, or are not in their original condition may not qualify for a return. If you're unsure, just email us and we'll work something out.

💔 Damaged or Wrong Item?

If your order arrives damaged, defective, or you received the wrong item — we'll make it right immediately, at no cost to you. Just reach out within 7 days of delivery with a photo and we'll send a replacement right away.

🔄 How to Start a Return

1
Email us at hello@cozimals.shop with your order number and reason for return.
2
If your item is damaged, attach a photo so we can document it and get your replacement out faster.
3
We'll reply within 24 hours with return instructions and the address to ship to.
4
Ship the item back in its original packaging if possible. Refund processed within 5–7 business days of receipt.

🚫 What We Can't Accept

We can't process returns on items that have been used, washed, or significantly altered from their original condition, or returns requested after the 14-day window.

If you have a unique situation, just email us — we'd rather talk it through than lose you as a customer.

Need Help? We're Here 🐱

Questions about your order, a return, or anything else? Email us — we read every message and actually respond.

📬 Email hello@cozimals.shop